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Single
Point of Contact: Me Accessible
24/7 (for real)

I am the point of contact for all your loads, I answer my phone 24/7, I answer on weekends, I answer on holidays, freight doesn't stick to a 9-5 schedule and neither do I.  I wake up at 4:30am every day and begin updating my clients personally, every load, every day.  Accessibility is part of being passionate about customer service.

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Precise Communication
and
Updates

I'm obsessive about details and communication, my updates begin in the morning with all the loads picking up that day and you will receive an update from me and my team when the Truck is En Route, Waiting to Load,

In Transit, Waiting to Unload and has Delivered.  

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98.3%
On Time Deliveries
and Pickups

I'd like that number to be 100% but obviously, there is the occasion when things don't go as planned, weather, breakdowns, gps going haywire. You'll have someone on your team who is invested, knows it's a competitive market and that I need to make things happen and find a solution. Problem loads are our opportunity to shine and show you what going above and beyond is all about. 

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29 Years of
Customer
Service
Experience

29 Years of customer service experience, I worked in one of only a few industries that could be more chaotic and stressful than the freight industry, restaurants.  For 24 years I managed that chaos very effectively and it allowed me to excel at my career as I learned to problem solve, create solutions, communicate, and provide first class service all while working long hours with diverse employees and clientele from around the world.

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